Questions and answers

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1. How do we successfully embed our strategy into our operations?

   Translate the value you want to create for your stakeholders in tangible results you need to achieve. This is the ‘What’. Then define ‘How’ you want to achieve these results. Which customers do you target at, which products/services do you want to deliver and how will you get these products/services at your customers? Create insight in the processes you execute on a daily basis to produce these products/services and determine clearly which inputs and suppliers you need. Translate your results to all these elements, especially to your processes, because the actual results are made here. 
   
   The VisionWaves Value Chain methodology will help you in aligning the ‘What’ and ‘How’ so that the chain for creating value is optimized.
    

2. How do we improve our market position?

   Define what your target market position is and then specify in which patient regions you want to grow. Is this your core region or your outer region? Determine with which products you can serve this region best by making a detailed analysis of the care demand in your target region and your current product portfolio. If you have a clear understanding of your target patient group and the products you want to deliver to them, determine through which channels you want to serve them. Do you need to open up a polyclinic at a new location or can you serve this group with your current channels. Also take into account existing or possible partners. 
   
   The VisionWaves Value Chain methodology will help you gain insight in your Product-Market combinations.
    

3. How do we ensure Return on Investment on our processes?

   By translating the strategic results you want to achieve into results on the level of operational processes (plan) and by creating insight in the results actually achieved by the people working together on these processes (do). The actual results are analyzed in relation to the targets set by conducting an in-depth cause-effect analysis (check) and actions for improvement are taken based on the issues found (act). Improvements on the level of one process contribute to the results on the level of one department, which in turn contribute to the results of your hospital in general. 
   
   The VisionWaves Value Chain methodology will help you to create coherence between your strategy and processes, so that process improvement directly contributes to overall performance.