Business Manager

Seeking a Business Manager with 5+ years of experience in business operations, strategy, and financial management, preferably in a SaaS environment. The role involves strategic planning, budgeting, operational oversight, cross-functional coordination, and performance tracking to drive business growth and efficiency. Strong analytical, leadership, and communication skills are essential.

• ·Strategic Planning & Execution Collaborate with the executive team to define and execute business strategies aligned with organisational goals.
• ·Identify market opportunities, develop strategic plans, and prioritise initiatives to drive growth.
• ·Develop and manage budgets and financial models to monitor costs and revenue streams.
• ·Analyse financial performance, provide forecasts, and recommend actionable insights for improvement.
• ·Oversee day-to-day operations to ensure processes are efficient, scalable, and aligned with best practices.
• ·Identify bottlenecks and lead continuous improvement initiatives to optimise workflows and resources.
• ·Collaborate with Sales, Marketing, Product, and Customer Success teams to ensure alignment on strategic objectives.
• ·Serve as a liaison between departments to facilitate information sharing, project management, and issue resolution.
• ·Define and track key performance indicators (KPIs) and metrics (e.g., revenue growth, customer acquisition costs, churn).
• ·Prepare and present regular reports to senior leadership, highlighting opportunities, challenges, and progress.
• ·Lead cross-functional projects and initiatives, ensuring timely and on-budget delivery.
• ·Develop and maintain project documentation, scope, and stakeholder communications.
• ·Identify operational, financial, and compliance risks, and develop mitigation strategies.
• ·Ensure adherence to legal, regulatory, and industry-specific requirements (e.g., data protection regulations).
• ·Maintain strong relationships with internal and external stakeholders (vendors, partners, clients).
• ·Negotiate contracts and manage vendor relationships to optimise cost and quality of services.
• ·If applicable, mentor and manage direct reports or cross-functional teams.
• ·Foster a culture of accountability, innovation, and continuous learning.
• ·Stay updated on SaaS market trends, competitive landscape, and emerging technologies.
• ·Use insights to inform strategic decisions and refine business processes.

• ·Educational Background Bachelor’s degree in Business Administration, Finance, or a related field (Master’s/MBA is preferred).
• ·5+ years of experience in business operations, strategy, or general management, preferably in a technology or SaaS environment.
• ·Proven track record of improving operational efficiency and driving business growth.
• ·Ability to interpret complex data, derive actionable insights, and align operational plans with strategic objectives.
• ·Proficient in financial analysis, forecasting, and understanding SaaS metrics (ARR, LTV, CAC, churn, etc.).
• ·Experience in process improvement, resource allocation, and project management.
• ·Familiarity with Agile or other project management methodologies is a plus.
• ·Demonstrated ability to lead and influence cross-functional teams without direct authority.
• ·Excellent collaboration skills to align diverse groups around common goals.
• ·Exceptional verbal and written communication abilities for stakeholder updates and executive reporting.
• ·Comfortable presenting to C-level executives and external partners.
• ·Proactive approach to identifying challenges, evaluating alternatives, and implementing effective solutions.
• ·Strong organisational and prioritisation skills to handle multiple projects simultaneously.
• ·Proficiency with business intelligence and analytics tools (e.g., Excel, Tableau, Power BI).
• ·Familiarity with CRM, ERP, and other SaaS platforms is advantageous.
• ·Able to thrive in a fast-paced environment, managing change and shifting priorities effectively.
• ·Willingness to adapt strategies as market and organisational needs evolve.
• ·High degree of professional integrity, maintaining confidentiality of sensitive information.
• ·Commitment to ethical business practices and compliance with relevant regulations.